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Digital Account Director

The Account Director is responsible for managing digital teams and driving multi-channel strategies to acquire, cultivate, retain and upgrade online donors across multiple nonprofit clients. The ideal candidate must be a strategic thinker and natural leader, able to work in fast-paced, creative environment with ever-shifting schedules and priorities.

The major areas of expertise include:

  • Digital marketing experience for a nonprofit is a plus.
  • Specialized knowledge of at least two of the following is required: email campaigns, advocacy, social networking, mobile marketing, search engine marketing, banner advertising, peer-to-peer fundraising, or other digital acquisition channels.
  • Understanding of digital direct response and nonprofit industry fundraising best practices.


  • Strong communications skills and demonstrated ability to work as a team lead.
  • Solid instincts for what makes compelling creative that will elicit an action.
  • Commitment to high quality client service.
  • Comfort working with data and using past results to drive future strategy.
  • Ability to handle multiple complex projects; a resourceful self-starter who can take initiative and follow through on projects.
  • Ability to adapt to frequent change and prioritize constantly shifting opportunities.


  • Oversee strategy for multiple non-profit digital and cross-channel fundraising programs.
  • Oversee client teams to ensure final campaigns incorporate proper strategy and deploy on time and on budget.
  • Oversee and advise on strategies for segmented messaging and testing targeted towards lapsed reactivation and donor retention and engagement.
  • Review creative and copy assets cross-client and fundraising channel to ensure proper strategy implementation and best practices.
  • Use Google Analytics and conversion data to outline processes for optimizing donor conversion on webpages, emails, landing pages, etc.
  • Analyze and understand successes and shortcomings of various client programs and provide strategic direction for program improvement.
  • Present program analysis and strategic recommendations to senior BCFG staff and client contacts.
  • Maintain and grow positive relationships with senior staff at client organizations.
  • Knowledge share with colleagues in the industry to ensure BCFG clients stay on the cutting edge of direct response nonprofit fundraising.
  • Support new business process and initiatives when needed.
  • Assist Vice President, Digital Services with all department needs as assigned.

Key Competencies

  • Leadership ability.
  • Strong written and verbal communication skills.
  • Strong presentation skills.
  • Friendly, customer-service oriented attitude.
  • Comfort with mentoring junior staff and managing teams.
  • Attention to detail and strong organizational/project management skills.
  • Proficiency with Microsoft Word, Outlook, Excel and PowerPoint.

Education and Experience

  • Five to seven years of progressively responsible digital marketing experience for a nonprofit. Fundraising experience strongly preferred.
  • Two or more years of management experience preferred.
  • Bachelor’s degree or equivalent. Degree in Marketing or Communications especially useful, but not required.
  • Experience with eCRM platforms such as Blackbaud Convio/Luminate Online, Salsa, Classy, Engaging Networks required. Knowledge of CMS and web editing software a plus. Working knowledge of HTML and CSS a plus.
  • Experience with analyzing and reporting on campaign results and testing data.
  • Hands-on experience with Google Analytics and/or Google Ads required; current certification a plus.
  • Proven track record of successful client management required.
  • Agency or client service experience is strongly preferred.